Customer support

Get help with RaisePlan

Have a question before buying, or need help with a download or file?

This is email support, not live chat; replies are not instant. For order issues, include your order reference, but never send payment card details or confidential financial files.

Setup help & FAQs

Short answers about the two tools in the bundle.

CapTable Lab

How do I open it?

Unzip the bundle and open CapTable-Lab-v0.1.html in a current desktop browser. It runs offline in the browser tab. If one browser doesn't work, try another.

Does it save automatically?

No. There is no autosave, no account and no cloud storage, and your inputs stay in the browser tab. Use Save JSON to download your work, and Open JSON to reopen it. Work you never saved as JSON can't be recovered.

What does Export CSV give me?

An ownership table as a CSV file, not an Excel workbook, so it has no formulas or charts.

Why did a scenario's results disappear?

When the selected scenario has invalid or incomplete inputs, its results are removed rather than left showing misleading numbers. Read the on-screen message and use "Go to field". Common causes are a blank or zero valuation on an active round, a pool target that can't be met, a grant larger than the remaining pool, bad dates, and duplicate event numbers. The other scenario still shows if its inputs are valid.

Unused reserve vs granted?

Unused reserve is option pool not yet granted; granted options have already been awarded to hires. Both count once in fully diluted ownership.

Limits

Up to 5 founders, 30 staffing rows and two scenarios; JSON files up to about 200 KB. Only priced Seed, Series A and Series B rounds are supported.

RaisePlan Workbook

Which spreadsheet app should I use?

A desktop spreadsheet app that recalculates formulas. In Google Sheets, the formula protection and the tab links don't carry over as they are. Edit only the amber input cells.

Is the sample data real?

No. All companies, investors and figures are synthetic.

Are the two tools connected?

No. They are separate, and CapTable Lab's JSON and CSV files don't apply to the workbook.

Troubleshooting

Make sure you opened the CapTable Lab HTML file, not a different download.
Before you refresh the page or switch browsers, use Save JSON.
If a download does nothing, check whether your browser blocked it, then use the download link in your Payhip receipt email.
If an import fails, make sure the file is a CapTable Lab JSON you saved, not a CSV.

Contact

For download problems or questions, email raiseplansupport@gmail.com. Include your order details if you bought the bundle.

Not financial, legal, tax or investment advice.